Wicrypt (“Company”, “Us”, “Our”) undertakes, at our option to either (i) repair, (ii) replace; or (iii) refund the purchase price of defective Goods that we have supplied, provided that a properly completed RMA (Return Merchandise Authorisation) is received by us within the relevant warranty period calculated from the date of the invoice for the purchase of the product.
The return of Goods to the Company shall be at the responsibility and cost of the Customer. Other than the above warranty, no liability is accepted for any damage or loss, consequential or otherwise, due to supply, offer to supply or failure to supply or otherwise in connection with any Goods or services or failure to advise or ensure the fitness for the purpose of any Goods or service or information that shall be provided by the Company, or the use or misuse of such by the Customer.
Wicrypt Lynx & Spider Hotspot Hubs
All Wicrypt Lynx and Spider hotspot hubs (hubs) are warranted for half year (6 months). Note that limitations apply as follows:
- Only hubs purchased after the 1st of November 2022 are covered by the above Warranty
- Batteries - Batteries are limited to 6 months of warranty
- Fair Use - Warranty for Hubs are limited to 1000 GigaByte (GB) of hotspot sessions
- Proper Use - Hubs must be used according to applicable User Guide recommendations to be covered by our Warranty
All Wicrypt branded hotspot hubs and accessories are warranted for half a year (6 months).
Products supplied by Wicrypt from another manufacturer are warrantied according to that manufacturer’s warranty policy and/or standard terms and conditions where applicable.
Wicrypt’s half-Year (6 months) Limited Warranty Policy applies to all devices and accessories manufactured by us (each “Product”), whether such Products are purchased directly from Wicrypt or from one of our authorized retailers or resellers.
Half-Year Limited Warranty Policy
Wicrypt offers a half-year (6 months) limited warranty (“Warranty”) on all Products. This Warranty is valid and enforceable only if you purchased a new Product from us or from one of our authorized retailers or resellers in a jurisdiction where we sell products and the Product was sold to you in its original, sealed packaging. Do not accept a product that is unsealed and do not use our Product until you have read the terms of this Warranty.
This Warranty is your exclusive remedy for defective workmanship or materials in your Product. Wicrypt warrants that the hardware will be free from manufacturing defects and, under its intended and ordinary consumer use, will function substantially in accordance with Wicrypt’s technical specifications for a period of half (1/2) year (6 months) calculated from the date of the invoice for the purchase of the product (the “Warranty Period”).
How To Start a Warranty Claim
To get a Warranty claim started:
Contact Customer Care
Visit our Help Center. There, you’ll find specific instructions for beginning a Warranty claim. Please have your order number, the Product serial number, and proof of purchase handy.
Backup and Reset your Product
Before you ship your Product back to us for a Warranty claim, please remove any peripheral items that may be plugged into it, back up any data on your Product, and factory reset it, if applicable. Visit our Help Center for assistance performing these steps.
Prepare your Product for Shipment.
Pack your Product in its original packaging and place it in a labeled shipping box for returns. Once we receive your Product, we’ll determine if it has a defect or malfunction covered by our Warranty.
If we replace your Product
we won’t transfer any content or data from your original Product to your replacement Product. You may be able to restore your profile information once you register your replacement Product with your Wicrypt account. Wicrypt is not responsible for any content or data that is lost or reformatted.
If you start a warranty claim and we confirm that your Product does not perform according to its Technical Functionality, we will replace, repair or refund you (at our discretion). If we replace or repair it, we will ensure it performs substantially in accordance with our Technical Functionality. We may replace or repair it using new, refurbished, or remanufactured hardware and materials (at our discretion). If we replace or repair your Product, we warrant that the replacement or repaired Product will be materially free of faulty materials or workmanship for the remainder of your original Warranty Period or 30 days after the replacement or repaired Product is delivered to you, whichever is later.
This Warranty is solely for you as the end-user of our Product. You cannot assign or transfer this Warranty to anyone, including a subsequent purchaser, friend, or family member.
Items Outside of this Warranty.
Except as expressly set forth herein, this Warranty does not cover (and Wicrypt is not responsible for):
which include (a) resold Products, (b) Products purchased outside the jurisdictions where Wicrypt sells Products, (c) Products not purchased directly from us or one of our authorized retailers or resellers, (d) hardware or accessories not manufactured by Wicrypt, even if bundled or sold with Wicrypt hardware, or (e) software, (including the firmware and any applications installed on your Product), whether licensed from Wicrypt or any third party, which may be covered by the applicable version of our WIcryptOS Software End User License Agreement or another third party software license.
Misuse of Products
which includes (a) damage to the Product or loss of the Product resulting from an accident, theft, improper storage, misuse or abuse, mishandling, neglect, physical or electric modifications, exposure to water or other liquids, exposure to moisture, exposure to extreme conditions (e.g., heat, dirt or sand), (b) use with an unsuitable product not sold or licensed by Wicrypt, (c) use with inadequate ventilation, (d) use by children under 14, (e) circumvention of our security mechanisms, (f) reverse engineering, (g) defects or damage from viruses or other software problems introduced into the Product, (h) defects or damage caused by unauthorized repairs or dismantling of product, and (i) any other use that is not in compliance with the recommendations in this document, our online materials, related documentation, and other user materials made available to you. We presume any cosmetic damage (e.g., scratches) resulted from misuse, abuse, or failure to operate the Product as instructed.
Wear and Tear of Products
Includes damage resulting from normal wear and tear and normal depletion of parts (e.g., batteries) unless occurring due to defective workmanship or materials in your Product's hardware. For example, only batteries that leak or exhibit fully charged capacity below 70% threshold of the actual rated capacity will be considered defective for this warranty purposes.
This Warranty will be void, and your Product will be ineligible for authorized repair (even for a fee) if you (a) circumvent any of our security mechanisms or misuse the product, (b) resell your Product, (c) remove the serial number or any legal notices from the Product, (d) use the Product in violation of any laws or your agreements with us, or ( e) violates the How to Start a Warranty Claim instructions in this Warranty or any instructions provided by our Customer Care team.
Disclaimer and Limited Liability
Nothing in this section will limit or exclude liability that cannot be limited or excluded under relevant applicable laws.
For our International buyers/customers, this section may not apply to you. However, all rights available to you per your jurisdiction remain available to you irrespective of provisions and restrictions contained in this Warranty.
Returns and Refunds.
Wicrypt does not refund payments made for Products delivered in good condition and will not offer refunds on Products opened by a user. We however, have a 24-hour refund policy on payments made for Products. Once a device has been shipped, no refund can be made.
This may differ by jurisdiction and for our international buyers/customers, the return and refund policies available to your jurisdiction remain available to you irrespective of the restriction contained here for Returns and Refunds.
YOU UNDERSTAND AND AGREE THAT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY WICRYPT PROVIDES FOR THE PRODUCTS, AND THE ABOVE REMEDY IS YOUR SOLE AND EXCLUSIVE REMEDY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WICRYPT EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING EXPRESS, IMPLIED OR STATUTORY, REGARDING THE PRODUCTS, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY, THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
ANY CUSTOMER SUPPORT WE ELECT TO PROVIDE IS PROVIDED “AS-IS” AND WITHOUT WARRANTY OF ANY KIND.
Limitation of Liability
YOU UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WICRYPT IS NOT LIABLE TO YOU: (a) UNDER ANY THEORY OF LIABILITY (INCLUDING BUT NOT LIMITED TO CONTRACT, TORT (INCLUDING NEGLIGENCE), OR LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA), OR (b) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH THE PRODUCTS OR THIS WARRANTY, INCLUDING BUT NOT LIMITED TO ANY LOSS OF DATA OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED IN THE PRODUCTS, WHETHER OR NOT WICRYPT HAS BEEN ADVISED OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WICRYPT’S TOTAL LIABILITY IN CONNECTION WITH THE PRODUCTS OR THIS WARRANTY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID WICRYPT, OUR AFFILIATES OR OUR AUTHORIZED RETAILERS FOR THE PRODUCTS.
Implied Warranty/Limitation Exclusions
IF YOUR JURISDICTION GIVES YOU ANY IMPLIED WARRANTY, THEN TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE DURATION OF SUCH IMPLIED WARRANTY IS LIMITED TO THE WARRANTY PERIOD.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
This Warranty gives you specific legal rights. You may also have other rights based on your jurisdiction and the provisions or restrictions in this Warranty does not affect the rights you’re provided by your jurisdiction concerning the sale of consumer goods.
No employees or representatives of Wicrypt (its affiliates or any third party) are authorized to modify this Policy. If any term of this Policy is held to be unenforceable, the remaining terms of this Warranty will remain in full force and effect.
Repairs Outside of Warranty.
If you purchased a new Product from us or one of our authorized retailers or resellers and your Product is not covered by this Warranty, please contact our Customer Care team. While we cannot accept a return or exchange, we may be able to send you a quote for repairing your Product. Most importantly, we want to know what happened and ensure you’re happy with your experience. To that end, we reserve the right to keep your Product if you elect not to pay for a repair and we determine (at our discretion) the Product is a safety hazard or cannot be used as intended without repair.
This Warranty is not an insurance and does not cover any perils (e.g., fire, theft or loss). At this time, we do not offer insurance. If you purchase a separate insurance policy for your Product from a third-party insurer, please coordinate your claims directly with the third party providing you insurance.